• Call us at 888-599-7890 or email us at customer.service@dobsonortho.com to setup a D-Lab account.  We will need the following information:  
     - Practice Name, License # & Expiration  
     - Address  
     - Contact Person 

• We will setup a D-Lab account and provide you with a username and password:  
     - If you prefer to send in traditional impressions, you can download our Prescription Rx's from out website   
     - Call us to request a pre-paid shipping label 

• Submit your case to us:  
     - Place and secure models/trays in a small box and adhere pre-paid shipping label to box (available on request) and send via UPS/FedEx.  
     - If you prefer to use alternate carrier, send to 2130 Hilton Drive, Suite B, Gainesville, GA 30501  
     - If you have digital files, submit records and prescription form via D-Lab Portal

We typically request at least 10-15 business days in lab (not including shipping to/from your office) in order to meet your expectations.  However, if you need something done with a faster turnaround, we have some flexibility to meet your busy schedule.  Just give us a call at 888-599-7890. 

**Please also note that standard lead times may vary due to seasonal demand...just like your offices are busy during summer and winter breaks, so is our lab.  We will try to accommodate when it is possible, however, you may experience longer requested lead times during these times.

You can check out our current Lead Times at any time by clicking the link in the "Support" menu on our website.

We are family owned and operated which means we don't need to limit our product offerings to that of a corporate owner.  We have plenty of experience and knowledge to be able to offer you great quality materials at a competitive price.  By working with Dobson Ortho Laboratory, you also have the benefit that you can talk to the technician building your appliance as we all still do production at the bench.  There is no need to go through a middle man to get your answer...after all, you hire the lab techs, not the salesman.

Unfortunately at this time we cannot accept cases outside the continental USA, Alaska and Hawaii.

For new customers:
We may ask for credit card autopay for the first couple of months while we get acquainted with your practice.

For existing customers:
• If you desire to pay with credit card, we require that you be put on our bi-weekly autopay. Basically, all your open invoices as of the 15th or 31st (last day) of the month will be paid. That way, you have a zero balance at the end of the month and not as big of a hit on your credit card at the end of the month. Why? This automation is the trade-off for the fees (which can exceed 4% for many of those "rewards" credit cards) we are required to pay to the credit card companies. 

• If you pay monthly by check, all invoices are due for payment by the 10th of the month following the statement date.  Example:  if your most recent statement is dated on July 31st, payment will be due on or before August 10th (we do allow a few days grace for customers in good standing).
• If you choose to pay invoices individually by check, each invoice is due Net 30 from invoice date.

DELINQUENT ACCOUNT NOTICE: Statement balances that are left past due are subject to a 1.5% finance charge ($25 minimum) if not paid on time.  Accounts that are over 60 days past due may be turned over to a third-party debt collector.

SHIPMENTS: F.O.B. SHIPPING POINT / GAINESVILLE, GA

Yes, absolutely!  You can submit your intra-oral scans in .STL format via our D-Lab Portal or through EasyRx.  We are well versed at helping you out with your scanner to get the .STL files that you will need.  Whether you use iTero, 3Shape, Carestream or a Cerec scanner, we can help!  

We also came up with a Digital Scan Guide to help avoid re-scans (and frustrated patients) before you send the files to us.

Yes, we have access to the MyAlignTech Portal.  In fact, all you have to do is contact Cadent/iTero at 1-800-577-8767, press option 1, and then tell their customer service that you would like to add Dobson Ortho Laboratory (#16388) to your lab drop down options on your iTero scanner.

No.  We do not have the necessary regulatory approvals to offer an aligner system or sleep apnea appliances.  Once the time comes that we can offer them, we have plenty of experience (both in process development and manufacturing) to be able to offer you a great alternative that can rival those that are offered by the larger commercial labs.  If you are looking for a source for those, we can provide some recommendations of other labs that we partner with regularly.

Give us a call and we can discuss options for helping you out.  With most of our team having 25+ years experience in running both large and small labs, we may be able to bring some knowledge or suggestions to the table that you did not even think about.

Yes, as a matter of fact it was!  We were featured on the Orthodontic Retainer segment of the How It's Made TV Show on the Science Channel.  We are the first segment on Season 23, Episode 16.  You can read more about our experience in the About Us section.

No, we do not have those capabilities at our lab.  All appliances that we make are custom hand-crafted in our location here in Georgia.  Our Custom-Fit Sintered Bands are provided from trusted partners that are experts in that field and then we hand-craft the appliance to your specifications.

No, all components are locally sourced through US domestic companies and all of our appliances are sold only in the USA.

Package up your plaster models or trays securely in a small box. Yes, even if it is from another lab or a small Amazon box. Don't worry, you won't be the first and we promise we won't embarrass you. Give us a call at 888-599-7890 and our Customer Service team can email you some prepaid labels.  Once you tape the label to the top of the box, just drop it off at your nearest FedEx/UPS drop box (depending which carrier the label is for) and that is it.  If you get regular shipments in from FedEx or UPS, then you may be able to give it to your regular driver and save the trip. (Sorry, we do not arrange for direct pickups at your location).

Once you receive your finished appliance back, just keep the box in a safe place and reuse the box and packing materials for your next case.

Unfortunately, in an effort to help keep everyone's costs lower, we do not offer that service anymore due to the high cost of shipping them due to their bulk (much higher cost than when we ship your appliance back). So if you don't have a box, we aren't picky if you decide to use another lab's box or a small Amazon box (we see it all the time), really, it is ok. When you receive your appliance back, just keep the box in a safe place until you need to use it again.